At Carter Camping, customer satisfaction is important to us. We strive to ensure that every product meets your expectations. Please read our return and refund guidelines carefully.
1. Eligibility for Returns
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Returns are accepted only if the product is damaged, defective, or incorrect upon delivery.
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Items must be unused, in their original condition, and returned with all packaging and tags intact.
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Requests for returns must be made within 7 days of receiving the order.
2. Return Process
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To request a return, please contact our support team with your order details and a description of the issue.
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Once approved, our team will guide you through the return process.
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Returned items will be inspected before further action is taken.
3. Refunds & Replacements
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As we currently operate on cash on delivery, refunds are not available.
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Instead, customers will receive a replacement item of the same product or another item of equal value, based on availability.
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If a replacement cannot be provided, our team will work with you to find the best possible resolution.
4. Non-Returnable Items
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Products that have been used, damaged by the customer, or returned without original packaging are not eligible for return.
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Certain personal-use items may not be eligible for hygiene and safety reasons.
5. Responsibility
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Customers are responsible for ensuring the safe return of items.
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Carter Camping is not liable for items lost or damaged during the return process if not properly packed.
6. Policy Updates
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Carter Camping reserves the right to modify or update this Return and Refund Policy at any time. Changes will be reflected on our website.
If you have questions about this Policy, please reach out to us at [email protected].